Lowongan Server & Network Resident Engineer-PT. HTC Global Software Services

    Server & Network Resident Engineer-PT. HTC Global Software Services

    Purwakarta (Jawa Barat) | Ditayangkan: 04-December-2019 | Tutup pada 03-January-2020

    HTC Global Services
     
    Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC�s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
     
    Mission:
    We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
     

    The Server & Network Resident Engineer will be standing-by onsite in Jatilihur-Purwakarta to do the hardware monitoring, problem determination, and hardware break fix. This position requires a good knowledge of hardware, solutions, firewalls and networks technologies, should have the experience to do the hands on some IT equipment such as Cisco UCS, Cisco Switch/Router, HP, and Oracle.
     
    Main Responsibilities:
    • Daily Monitor and check the installed hardware in DC
    • Do the screening on the observed problem / alert from the system and log ticket to HPSM tool
    • Do a problem determination / initial problem handling on the observed problem
    • Escalate to L2 support (Cisco TAC) if necessary
    • Receiving the action plan from Cisco and spare part when Cisco TAC decide to release the part to DC
    • Raise the RFC and submitting the Method of Procedure for any correction/preventive activities
    • Replace the part as per action plan from Cisco TAC/L2
    • Close the SR / Ticket to Cisco when problem solved
    • Providing weekly report on all the activities above
     
    Job Requirements:
     
    • Candidate must possess at least Diploma in Engineering (Computer/Telecommunication) or equivalent.
    • At least 3 Year(s) of working experience in the related field is required for this position.
    • Cisco Certification: Minimum CCNA certified, CCNP certified is preferable.
    • Knowledge of Cisco LAN technologies.
    • Knowledge of Cisco Server technologies.
    • Knowledge of Non Cisco LAN solutions (Loadbalancers - Checkpoint, Citrix, Juniper, etc.)
    • Knowledge of Non Cisco Server technologies (HP Servers, Oracle Servers, IBM Servers)
    • Knowledge in TCP/IP HTTP, DHCP, DNS, SMTP, SSH etc.
    • English: fluent or intermediate
    • Preferably Supervisor/Coordinator specialized in IT/Computer - Network/System/Database Admin or equivalent.
     

    We have a constant need for well qualified and experienced candidates for long-term positions in all major technologies and products in various US locations..

    ALAMAT : PT. HTC Global Software Services
    Jakarta, Indonesia

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