Lowongan IT Helpdesk-PT Emerio Indonesia

    IT Helpdesk-PT Emerio Indonesia

    Jakarta Raya | Ditayangkan: 26-November-2019 | Tutup pada 26-December-2019

    Emerio Corporation is a rapidly growing global consulting and IT services company headquartered in Singapore (www.emeriocorp.com) with its focus on Business Intelligence, Infrastructure Solutions, Managed Services, Professional Services, and Software Services. Since its inception in 1997, Emerio is currently supported by over 1300 employees who serve global customers 24 x 7 out of delivery centers in India, Indonesia, Malaysia, Philippines and Singapore apart from 9 other countries with global offices. In support of our operation in Indonesia as part of Emerio’s strategy to strengthen its presence in Asia, we are looking for young and experienced Professional to fulfill following position:

    Requirements :
    • Candidate must possess at least Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
    • At least 1-2 Year(s) of working experience in the related field is required for this position.
    • Excellent understanding of operating systems maintenance.
    • Require strong analytical & effectively able to troubleshoot & prioritize needs, requirements and other issues.
    • Have excellent teamwork, ownership, and conflict management skills.
    • Must be committed to continuous learning and system development because of the developing nature of technology
    • Good in respond to request for technical assistance in person, via phone, electronically.
    • Good in research question using available information resources.
    • Able to follow standard help desk procedures and log all help desk software.
    • Good in redirect problem to appropriate resources.
    • Able to identify and escalate situations requiring urgent attention.
    • Able to track and route problem and requests and document resolutions.
    • Good in prepare activity reports.
    • Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Hardware or equivalent.
    • English proficiency is a must
    Responsiblity :
    • Receive calls and provide solution to the issue to Support
    • Log ticket for any IT incident or based on request from user by mail /phone
    • Send confirmation ticket closure to requestor based on resolved ticket list following the procedure of ticket Closure on Problem Management
    • Closed ticket based on user confirmation
    • Send out Daily Dashboard, Voice Report and HD Ticket Aging
    • Escalation process if there is a problem or incident by follow up thru email and sms notification following based on Group Procedures and PD list
    • Input on dashboard for BOD time for RTGS and SKN that captured by IT Server team
    • Check system availability by login on it using dummy user id and password
    • Pinging test to branches and security server and report to IT Network and Voice if there is any request timed out
    • Following picture is shortcut of helpdesk morning checklist

    Emerio – a Latin Verb
     
    • to obtain by service
    • to earn completely
    • to deserve well

    Our Vision: ‘To be the best technology services company in South East Asia.’
     

    ALAMAT : PT Emerio Indonesia
    Kav 2 Jl. H. R. Rasuna Said, Jakarta Selatan, DKI Jakarta, Indonesia

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