Lowongan Customer Support Executive-Meesho

    Customer Support Executive-Meesho

    Jakarta Selatan (Jakarta Raya) - Kuningan | Ditayangkan: 15-November-2019 | Tutup pada 15-December-2019

    Meesho is building a disruptive channel via social media on WhatsApp, Facebook and other social channels. Meesho has so far enabled 15,000 suppliers and 2,000,000 resellers to start and grow their online business without any investment, providing tools around sourcing, logistics and payments. These social sellers are small retailers, housewives, students, retired citizens and many other aspiring entrepreneurs across India and now we are opening our branch to Indonesia!

    Job Description:
     
    ● Communicating with customers through various channels like emails, phone call, 
    mobile chat. 
    ● Interact with customers to provide information and assistance. 
    ● Interact with operations team and courier partner for customer related queries. 
    ● Achieve productivity standards and goals while maintaining the highest level of 
    customer service. 
    ● Maintaining a positive, empathetic and professional attitude towards customers at 
    all times. 
    ● Responding promptly to customer inquiries. 
    ● Acknowledging and resolving customer complaints. 
    ● Knowing our products inside and out so that you can answer questions. 
    ● Keeping records of customer interactions, transactions, comments and complaints. 
    ● Escalating the customer complaint to the right department as and when required. 
    ● Ensure customer satisfaction and provide professional customer support. 
    ● Person should be willing to work in high pace startup environment and should be proactive to 
    take responsibility and enjoy the responsibility given. 
     
    Job Requirements: 
     
    ● Graduate Any Field
    ● Basic Computer knowledge
    ● Should be able to communicate in both Bahasa and basic English 
    ● Experience working with customer support Email, Phone process 
     

    We have an awesome work culture at Meesho! 

    ALAMAT : Meesho

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